Assemble a voice-matching email prompt
Assemble a voice-matching email prompt
A client was charged for a fourth storage week after their goods had already shipped — a billing mistake on your side. You need a reply that apologizes, explains the fix, and does not promise compensation you are not authorized to give.
Fill every field to assemble a prompt for a reply email that sounds like you — then compare with a strong example.
A strong example (self-assessment — not machine-graded)
Write a reply email to a client who was billed for a fourth storage week after their goods had already shipped — our mistake. The email must: apologize plainly, state that the fourth week will be refunded, and give a clear next step with a date. Match the voice of these two emails I have sent before: [paste example 1] [paste example 2] Do not promise anything beyond the refund — no discounts, no future credits, no service-level commitments. Where a detail is not in my notes, insert a bracket placeholder like [refund reference] for me to fill in before sending. Context: [paste the facts of the case]
Hint
Adjectives like 'friendly' cannot be checked; examples can.
What convention keeps the model from inventing an amount, a date or a reference?
Why this is the answer
Two examples replace a page of tone adjectives, and the boundaries line fences off the promises you cannot make. The placeholder rule leaves visible gaps — [refund reference] — instead of plausible inventions you might send by accident. A draft you must complete is exactly the right shape for consequential email.